Prodesignr builds an AI front desk for letting and estate agents. It replies to every enquiry by phone, website and email, qualifies applicants and buyers, books viewings and valuations, triages maintenance around the clock and chases the paperwork that keeps landlords legal. Built to follow the rules that came in on 1 May 2026, and to hand anything else to a person.
No bidding, no screening on benefits or children, no legal advice, no valuations. Your negotiators and property managers stay in charge.
Lettings is volume and property management. Sales is instruction, progression and nerves. The agent is built for whichever desk it sits on.
These are built in before the agent takes a call, and your compliance officer can see every transcript. The list is short because it's absolute.
Rental bidding is banned. The agent quotes the listed rent and records any offer at or below it for a person to consider.
Rental discrimination is banned. The qualification script is limited to the questions you approve, and it contains none of these.
It tells applicants which documents to bring and collects copies. The check is done by your staff.
Notices, possession, deposits, disputes, rent increases, tenancy terms: it explains the process from your approved information and passes the question to a person.
It books the valuer and records offers. Price opinions and negotiation stay with your team.
Gas smell, flood, no heating in winter, a vulnerable tenant: it connects your out-of-hours contractor or on-call manager immediately and stays on the line.
Tenure, council tax band, charges, restrictions: only what's in your listing. If it isn't there, it says so and routes the question.
Tenants and landlords are matched to the contact details you hold before anything about a property or tenancy is discussed.
Built for the rules in force since 1 May 2026. Periodic tenancies, no section 21, no rental bidding, no rental discrimination, no rent in advance, one Section 13 rent increase a year, and PRS Database registration from late 2026. We keep the scripts and the compliance chasing current as further phases commence. Your firm remains the responsible party; the agent records, prompts and routes, and it does not replace your compliance judgement.
Fines for a missed certificate or an unsent information sheet land on the landlord and the agent. The agent tracks the dates and does the chasing; your team makes the decisions.
Gas safety, EICR, EPC, smoke and CO alarms. Contractors booked and landlords reminded before expiry, with the document filed when it arrives.
Sent to tenants at the point the law requires, receipt confirmed, and the record kept.
Landlords reminded when registration opens for their region, chased for the information needed, status tracked. Your team submits.
The yearly Section 13 date tracked per tenancy, the landlord asked for a decision in time, the paperwork queued for your team to serve.
Prescribed information, inventories, check-in appointments. Chased and logged. Deposit decisions stay with you.
Reported hazards tracked against the response times you set, with reminders before a deadline is missed and escalation to a manager.
Enquiries, applicants, viewings, jobs and notes land in the system your team already uses. Exact scope is confirmed at the demo.
The qualification script is a fixed set of questions you approve. It has no question about benefits or children and no mechanism to record an offer above the advertised rent. Every conversation is logged, so your compliance officer can check.
You define what counts as an emergency. If the report matches, the agent calls your out-of-hours contractor or on-call manager, connects them, stays on the line, and logs the job. If it can't reach anyone, it escalates to the next contact on your list.
It can tell them what's logged: job raised, contractor booked, appointment time. It doesn't promise dates that aren't in the system.
No. It explains the process from information you've approved and passes the question to a person. Legal questions always go to your team or the client's solicitor.
It books a call with the property manager and sends the landlord your approved explainer. It does not advise on grounds, notices or timing.
In the UK, under UK GDPR, with retention set to your policy and a data processing agreement in place before go-live.
Book a 20-minute demo. We'll run a sample portal enquiry and a sample 2am maintenance call, and walk your compliance officer through the script.