Prodesignr builds an AI agent for your practice that chases overdue recalls, refills cancelled slots from your waiting list, cuts no-shows and completes unfinished treatment plans. It works by phone, SMS, email and website chat, and books straight into your practice software.
Clinical questions always go to your team. Patient data handled under UK GDPR.
These aren't marketing problems. They're follow-up problems, and follow-up is exactly what reception never has time for.
A large share of patients quietly stop coming after the six-month reminder is ignored. Each one is a check-up, a hygiene visit and any treatment that follows, gone.
When someone cancels at 8am, the slot usually stays empty. Reception is on the desk, not ringing round a list.
A reminder that nobody has to answer is easy to ignore. The patient forgets, the chair sits empty, and you find out at 2:30.
Plans are quoted, the patient says "I'll think about it", and nobody follows up because it feels like selling.
Move the sliders to your practice. This is simple arithmetic, not a forecast.
The same agent that chases patients also answers the phone, the website and the inbox, with one memory of each patient.
A patient with a broken tooth at 7pm calls the next practice if yours goes to voicemail. The agent answers, triages against your rules, offers the emergency slots you've set aside and texts the details. Anything that sounds like it needs a clinician tonight is passed to your on-call number.
New-patient enquiries, price questions, "are you taking NHS patients", directions, reschedules, plan sign-ups. Answered from your approved information, booked into real availability, with overflow handled when reception is busy.
Visitors on your pricing or Invisalign page get an answer and a consultation slot in the same minute. Inbox enquiries get a reply within seconds, day and night, and medical history forms are sent and chased before the first visit.
Healthcare has lines an agent must not cross. We build those in before it takes a single call.
We connect to your practice management system so bookings, recalls and notes land where your team already looks. Exact scope is confirmed during the demo.
Yes. It introduces itself as the practice's assistant and offers a person at any point. Most patients simply want the appointment booked and don't mind who books it.
By the rules you set: treatment type, clinician, how long they've waited, and whether they've said they can come at short notice. It stops the moment a slot is confirmed.
Yes. Recall intervals, pricing answers and available slots can differ by patient type, and it follows whichever applies.
Anything clinical, distressed or outside its remit is passed to your team immediately with a transcript, and the agent tells the patient that's happening.
We map your recall, cancellation and reminder rules, connect your practice software, and test the edge cases with you before patients hear it. Timing depends mainly on the integration and is agreed at the demo.
Book a 20-minute demo. We'll show the agent working a sample recall list and refilling a cancelled slot, then talk through your practice's rules.